Can I amend my order after I've placed it?
If you contact us within 30 minutes of placing your order, we may be able to change your delivery address. However, we are not able to change your delivery option or payment method.
In this instance, you may be able to cancel your order and place a new one instead.
I've received a faulty item, what should I do?
We want to sort out any issues with faulty items straightaway!
As soon as you discover a fault, please contact us via email: firstname.lastname@example.org and include the below information:
- The order number
- The faulty item's name and number
- A description of the fault
I've received an incorrect item in my order, what do I do?
We want to make sure that you receive exactly what you have ordered, so any discrepancies, we want to put right!
Please email email@example.com with your order number and a photo of what you have received.
I'm missing an item in my order, what do I do?
If an item is missing, please contact our customers services via email with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
I’ve cancelled my order – when will my money be available again?
Depending on which payment method you selected at checkout, the time it takes for the money to become available again can vary.
This can take up to 10 working days depending on your payment provider and we're not able to speed up this process. If the funds have not been released after 10 working days, please get in touch and we'll look into it further for you.