We endeavour to answer email queries within 48 hours during working hours, Monday - Friday 9am - 5pm.
At sale / promotional times these timescales may be longer due to increased volume.
Please note, if you are a chasing a return/refund, please read the "Returns" section on our website for full information. You will not be notified when our warehouse has received your return (we do not have this functionality), you will only hear from us when your refund has been processed, which is normally within 7-10 working days.
Thank you x